Concerns & Complaints Process

We recognize that even with strong communication between our caregivers and Sun Prairie schools there may still be times when a student, family, or community is dissatisfied with how a situation is handled.  

Generally, Sun Prairie Area School District Policy BDDI, describes the steps taken if an individual believes that the result of a complaint, concern, or appeal of a decision was not handled appropriately or if they believe that district policy was not followed.  There must be grounds for an appeal, such as an appeal of policy. If the complainant feels that the final decision was in line with policy but dislikes the response to a complaint or concern, that is not grounds for an appeal.

We believe that disagreements are best resolved at the level where it originated. So, the first step to address a concern or complaint is to reach out to the staff member, educator, administrator, or coach involved so that they can make an effort to resolve the issue.  

Complaints are not permitted to progress to the next higher level until an effort is made to resolve the concern at the appropriate lowest level.  Any concerns or complaints that move to the next level of the appeal process must be submitted in writing. 

The information below may assist with identifying the appropriate person to reach out to for Step 2 if you do not believe your concern or complaint was handled appropriately at Step 1 of this process.

If you are expressing concerns or complaints about school-based staff, the most appropriate supervisor is likely the building principal. If you are expressing concerns about after school activities or athletics staff, the most appropriate supervisor is likely the building athletic director.

If you are uncertain about who to contact for Step 2 of the BDDI process within the SPASD District Support Center, you may find that contact information by reviewing the information below.

Who to Contact: Department Listing

Topics with Separate Procedures for Resolving Concerns or Complaints

While District Policy BDDI governs the process to handle most concerns and complaints, there are several topics with separate systems and processes  in place to make ensure that all rights and legal protections are respected.  The topics with additional procedures or protections are listed below.  Contact information for those areas is also included below.